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It’s Time to Upgrade to Version 6.0 of the PayPal App


Starting on June 3 through June 30, customers using older versions of the PayPal mobile app on Android and iOS will be required to upgrade to version 6.0, the newest version of the PayPal app. Version 6.0 of the PayPal app is currently supported on the following devices:

  • Android devices running OS 4.03 or greater
  • Apple devices running iOS 8.1 or higher: iPhone 4S or greater, iPad 2 or greater, and iPod Touch 5th gen or greater

Version 6.0 of the PayPal mobile app has enhanced features and a new look and feel. We have brought features that our customers use most to the forefront such as send and request money, PayPal balance and transaction history.

Customers can get the latest versions of the PayPal app at the Apple App Store and Google Play store or go to m.paypal.com to access their PayPal account on the mobile web.

For Windows Phone users, we will sunset the current version of the PayPal app on June 30. However, Windows Phone users can still access PayPal through our mobile web experience on Internet Explorer and Microsoft Edge browsers. Outlook.com users can also use the PayPal add-in to send money directly from their inbox.

If you are an Amazon Fire or Blackberry user, we will be discontinuing the PayPal app on June 30, after which you will no longer be able to use the app. However, customers on these devices can still log into PayPal on these phones via our mobile web experience. Blackberry users can also continue to use the BBM app to send peer-to-peer payments via PayPal.

It was a difficult decision to no longer support the PayPal app on these mobile platforms, but we believe it’s the right thing to ensure we are investing our resources in creating the very best experiences for our customers. We remain committed to partnering with mobile device providers, and we apologize for any inconvenience this may cause our customers.

As the digital payments landscape evolves, we will continue to innovate and make enhancements to PayPal’s mobile experiences to give our customers the best possible ways to manage and move their money.

For any customer inquiries, please reach out to PayPal Customer Support or @AskPayPal.
Joanna Lambert, VP, Global Consumer Product & Engineering, PayPal

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